Welcome to the Kente Carry Help Center, your dedicated resource for quick answers and guidance on shopping, orders, payments, shipping, and product care. This section is designed to reduce support friction and ensure a smooth, confident shopping experience on kentecarry.com 

Orders

How do I place an order on Kente Carry?
Placing an order is simple. Browse our handbag collections, select your preferred product, choose applicable options, and add it to your cart. Proceed to checkout, provide accurate delivery details, and complete payment through our secure online payment system.

Can I modify or cancel my order after placing it?
Orders are processed promptly to ensure timely delivery. If you need to modify or cancel an order, please contact info@kentecarry.com as soon as possible. Requests are subject to order status and processing stage.

How can I track my order?
Once your order is confirmed and shipped, tracking details will be sent to your registered email address. You may also contact info@kentecarry.com for order tracking assistance.

Shipping & Delivery

Where does Kente Carry ship to?
Kente Carry currently serves customers within Ghana and selected international destinations. Available shipping locations will be displayed during checkout.

How long does delivery take?
Delivery timelines vary depending on location and product availability. Estimated delivery times are provided at checkout and in your order confirmation email.

Are shipping fees included in product prices?
Shipping fees are calculated separately and displayed clearly before payment confirmation.

Returns & Exchanges

What is your return policy?
We accept returns for eligible items that are unused, in original condition, and returned within the specified return period. Certain items may be excluded for hygiene or customization reasons.

How do I initiate a return?
To start a return request, email info@kentecarry.com  with your order number and reason for return. Our support team will guide you through the process.

Payments

What payment methods are accepted?
Kente Carry supports secure online payment methods, including debit cards, credit cards, and approved digital payment gateways.

Is my payment information secure?
Yes. We use industry-standard encryption and secure payment processing technologies to protect customer financial data.

Product Care & Usage

How should I care for my Kente Carry handbags?
To maintain quality and longevity:

  • Store handbags in a cool, dry place
  • Avoid prolonged exposure to moisture or direct sunlight
  • Clean gently using a soft cloth
  • Do not overload bags beyond recommended capacity

Are Kente Carry products sustainably made?
Kente Carry prioritizes quality craftsmanship and sustainable sourcing practices wherever possible, aligning with modern ethical fashion standards.

2. Billing & Order Support

Billing & Order Support

The Billing & Order Support page provides assistance with payments, refunds, cancellations, and order-related concerns to ensure transparency and confidence throughout your shopping journey.

Payment Issues

Payment failed or deducted but order not confirmed
If your payment was deducted but the order was not confirmed, please contact info@kentecarry.com  with:

  • Transaction reference
  • Payment date
  • Registered email address

Our team will investigate and resolve the issue promptly.

Payment declined
Payment failures may occur due to bank restrictions, insufficient funds, or network issues. Customers are encouraged to retry using an alternative payment method or contact their financial institution.

Refund Status

How long do refunds take?
Approved refunds are processed within the stated refund timeline. Actual credit times may vary depending on your bank or payment provider.

How can I check my refund status?
For refund updates, email info@kentecarry.com  with your order number and payment details.

Order Cancellations

Order cancellations are subject to processing status. Requests should be submitted immediately after purchase by contacting info@kentecarry.com 

Contact for Billing & Orders

Our support team is committed to timely and transparent resolution of all billing and order-related matters.

3. Account Deletion / Data Deletion

Account & Data Deletion Policy

Kente Carry respects customer privacy and data protection rights. This page outlines how users can request account deletion and personal data removal in compliance with global data protection regulations.

Account Deletion Process

Customers may request permanent deletion of their Kente Carry account at any time.

Steps to request account deletion:

  1. Send an email from your registered email address to info@kentecarry.com 
  2. Use the subject line: Account Deletion Request
  3. Include your full name and registered email address

Once verified, your account will be scheduled for deletion.

Data Removal & Retention Timeline

  • Personal data associated with your account will be removed or anonymized within the applicable regulatory timeframe
  • Certain transactional records may be retained temporarily for legal, tax, or compliance obligations
  • Marketing communications will cease immediately upon account deletion confirmation

What Data Is Deleted

  • Account profile information
  • Saved addresses
  • Order history visibility (where legally permissible)
  • Marketing and communication preferences

Contact for Data Protection Requests

For all account and data-related inquiries, contact:
info@kentecarry.com