1. Overview
At Kente Carry, we are committed to delivering premium handbags and accessories with reliability, transparency, and customer satisfaction at the core of our operations. This Shipping & Returns Policy outlines how orders are processed, shipped, delivered, and returned to ensure a smooth and trustworthy shopping experience for all customers.
By placing an order on kentecarry.com, you agree to the terms outlined in this policy.
2. Shipping Locations
Kente Carry currently ships to:
- Ghana (Nationwide)
- Selected International Destinations (subject to availability and courier coverage)
International shipping availability may vary based on destination country regulations, logistics partners, and customs requirements.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- During peak seasons, promotional campaigns, or collection launches, processing times may be slightly extended.
Customers will receive an order confirmation email once the order has been successfully placed.
4. Shipping Timelines
Estimated delivery timelines are as follows:
Domestic (Ghana)
- Standard Delivery: 2–5 business days
International Shipping
- Standard International Delivery: 7–14 business days
Delivery timelines are estimates and may be affected by factors such as customs clearance, courier delays, weather conditions, or unforeseen logistical issues.
5. Shipping Fees
- Shipping fees are calculated at checkout based on delivery location, order size, and weight.
- Any applicable customs duties, import taxes, or international handling fees are the responsibility of the customer and are not included in the product price.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where available), allowing you to monitor your shipment’s progress.
7. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition
- All original tags, packaging, and accessories must be intact
- The return request must be initiated within 7 days of delivery
Items that show signs of use, damage caused by the customer, or missing components may not be eligible for return.
8. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on clearance or final sale
- Customised or personalised products
- Items damaged due to misuse or improper handling after delivery
9. Return Process
To initiate a return:
- Email info@kentecarry.com with your order number and reason for return
- Our team will review your request and provide return instructions if approved
- Once the item is received and inspected, you will be notified of the outcome
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
10. Exchange Conditions
- Exchanges are subject to product availability
- If the requested exchange item is unavailable, a refund or store credit may be offered
- Exchange requests must follow the same eligibility rules as returns
11. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact info@kentecarry.com within 48 hours of delivery, including clear photos and order details. We will resolve the issue promptly at no additional cost to you.
12. Contact Information
For shipping, delivery, returns, or exchange inquiries, contact: