1. Introduction

Kente Carry (“we,” “our,” or “us”) is a Ghana-based premium handbag and accessories brand committed to protecting the privacy and personal data of visitors and customers who interact with our website, products, and services. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use kentecarry.com.

By using our website, you agree to the practices described in this Privacy Policy. We encourage users to read this policy carefully to understand how their personal information is handled.

2. Information We Collect

We collect information to provide a secure, efficient, and personalized shopping experience. The types of information we may collect include:

2.1 Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login credentials (where applicable)
2.2 Transaction & Order Information
  • Products purchased
  • Order history
  • Payment method details (processed securely via third-party payment providers)
  • Refunds, cancellations, and settlement records
2.3 Technical & Usage Data
  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring URLs and interaction data
2.4 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to improve website functionality, analyze performance, and personalize content. Details are outlined in Section 6 of this policy.

3. How We Use Your Information

Kente Carry uses collected data for the following purposes:

  • To process orders, payments, shipping, returns, and refunds
  • To manage customer accounts and provide order updates
  • To respond to inquiries, complaints, or support requests
  • To improve website performance, design, and user experience
  • To analyze customer behavior and market trends
  • To comply with legal, regulatory, and security obligations
  • To prevent fraud, unauthorized access, or misuse of our platform

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing Data

Depending on applicable data protection laws, we process personal data based on:

  • User consent
  • Contractual necessity (order fulfillment and account management)
  • Legal obligations
  • Legitimate business interests that do not override user rights

5. Data Sharing & Third Parties

We may share limited personal information with trusted third parties only when necessary, including:

  • Payment processors and financial institutions
  • Shipping and logistics partners
  • Website hosting and IT service providers
  • Analytics and performance monitoring tools

All third-party partners are required to maintain appropriate data protection and confidentiality standards.

6. Cookies & Tracking Technologies

Cookies help us enhance your browsing experience. We use:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: To analyze site traffic and usage
  • Functional Cookies: To remember user preferences

Users can manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain website features.

7. Data Security Measures

Kente Carry implements industry-standard security measures to protect personal information, including:

  • Secure server infrastructure
  • Encrypted data transmission (SSL)
  • Restricted access to sensitive data
  • Regular security assessments

Despite these safeguards, no online system can be guaranteed to be 100% secure.

8.Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. User Rights & Choices

Depending on applicable data protection laws, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Object to or restrict data processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, users may contact us at info@kentecarry.com 

10. International Data Transfers

If personal data is transferred outside Ghana, we ensure appropriate safeguards are in place to protect user information in accordance with applicable data protection laws.

11. Children’s Privacy

Kente Carry does not knowingly collect personal information from individuals under the age of 18. If such data is discovered, it will be promptly deleted.

12. Policy Updates & Changes

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy or data protection practices, please contact:

Email: info@kentecarry.com
Brand: Kente Carry
Website: kentecarry.com