1. Overview

Kente Carry values transparency and fairness in all financial transactions. This Refund & Cancellation Policy explains when refunds or cancellations are applicable, how they are processed, and the timelines involved.

By making a purchase on kentecarry.com, you acknowledge and agree to the terms of this policy.

2. Order Cancellation Policy

Before Dispatch
  • Orders may be cancelled before shipment by contacting us promptly
  • Once an order has been dispatched, cancellation is no longer possible
After Dispatch
  • Orders already shipped cannot be cancelled and must follow the return process instead

To request a cancellation, email info@kentecarry.com  with your order details.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Approved product returns meeting return eligibility criteria
  • Order cancellation approved before dispatch
  • Receipt of defective, damaged, or incorrect items (verified by our team)
  • Orders that cannot be fulfilled due to unforeseen inventory or logistics issues

Refunds will not be issued for items that do not meet the return eligibility conditions.

4. Refund Processing Timeline

  • Once a returned item is received and inspected, refunds are processed within 7–14 business days
  • Approved cancellations before shipment are refunded within 5–10 business days

Processing times may vary depending on the payment provider or financial institution.

5. Refund Method

Refunds are issued using the original payment method used at checkout, including:

  • Debit or credit card
  • Mobile money
  • Other supported online payment gateways

Kente Carry does not process cash refunds.

6. Partial Refunds

Partial refunds may apply if:

  • The returned item is not in original condition
  • Accessories or packaging are missing
  • Damage is not due to manufacturing defects

Any applicable deductions will be communicated clearly before processing.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • First, check with your bank or payment provider
  • If the issue persists, contact us at info@kentecarry.com  for assistance

8.Policy Updates

Kente Carry reserves the right to update or modify this policy at any time to reflect operational, legal, or regulatory changes. Updates will be posted on the website and take effect immediately upon publication.

9. Contact Information

For refund, cancellation, or payment settlement inquiries, contact:
 info@kentecarry.com